Sonobolt Terms of Service

Version 2026-11-09

These Terms are a contract between you and the Operator named in clause 1.1. Please read clauses 5, 6, 8, 9, 10, 16, 17 and 20 with particular care. They put responsibility for your uploads on you, explain why a mix comes with no right to play it in public, set out the price and the hold on your card, and limit what you can claim from us.

In brief, and without replacing the clauses below:

• You need an account. When you sign up you open these Terms, tick to accept them and give your date of birth: the Service is only for people aged 18 or over. We record that acceptance.
• You choose and upload every song, and you alone answer for having the rights to it. Each time you upload, you confirm that you hold the rights for the service you chose, such as a DJ mix. We keep a record of that confirmation after the audio is gone.
• We own no rights in your music, and we get none by processing it.
• Buying or downloading a song does not by itself give you those rights.
• We give you no right to play a mix in public. Venues, stores and other businesses need their own licences.
• The service is private. There is no public sharing and no catalogue, and we do not supply music.
• We delete your songs and stems as soon as your mix render is ready, and we keep no backup or other copy of them. The finished mix stays for the 24 hours of its link, then it is deleted and the link stops working. A deletion log, with no audio in it, records each file we delete. Records of your order, your confirmations and your invoice, which contain no audio, stay for the periods in our Privacy Policy (clause 9.6).
• Your mix reaches you as a private download link sent to your account's email address. The link is open for 24 hours from the moment we send it. We keep no backup, so that download is the only copy. A mix not downloaded in time cannot be restored, and another mix is a new order at the full price. If the fault is ours, for example the link never reaches you or does not work, we send it again at no charge (clause 9).
• You do not choose the length of the mix. We estimate it from your songs and show it, with the price at AED 99 per hour, before you pay. When you confirm, we hold the estimated price plus 10% on your card. We charge only the exact length we deliver, never more than the hold, and we release the rest (clause 10).
• The Service is for people who live in the United Arab Emirates. If you are a consumer, your rights under UAE consumer law still apply. Clause 18 sets them out.

1. Who we are and how this contract works

1.1 Sonobolt ("the App" or "the Service") is a service of Quotesdone Technologies (كوتس دن للتكنولوجيا), a sole establishment licensed in Dubai, United Arab Emirates, under E Trader (Professional) licence no. 1633275 (Dubai DET) ("the Operator", "we" or "us"). Our address is Botanica, Jumeirah Village Circle (JVC), Dubai, United Arab Emirates. For anything about your orders or your account, write to [email protected]. Our general address is [email protected] and our telephone number is +971 56 791 8605.

1.2 You accept these Terms when you sign up, by opening them and ticking the acceptance box (clause 5). For every job you also confirm your rights for that job (clause 6.1). These Terms are also the end-user licence agreement for the App. Visiting our website does not commit you to anything. Our Copyright Policy forms part of these Terms. Our Privacy Policy explains how we handle personal data.

1.3 Each mix you order is a "job". Each job is a separate order under the version of these Terms you had accepted when you placed it.

1.4 A "consumer" is an individual acting mainly outside their trade, business, craft or profession. A "business customer" is anyone else, including a company, a venue, a store, an agency, and a DJ or producer working professionally. Where the law of your country treats you as a consumer even though you buy for a business, you keep the protection that law gives you.

2. What the Service does

2.1 You upload audio files and choose the style of mix you want. We estimate the length of the mix from your songs and show it to you before you pay (clause 10.2). Our software then:

• checks the files and analyses tempo, beats, key, energy and song structure;
• separates each song into stems (vocals, drums, bass and other parts) and transcribes the vocals (our own software finds the words, and we use no outside lyrics source), using software that runs on servers we rent in the United Arab Emirates, including a temporary machine that we start for your order and delete when it ends;
• changes tempo, cuts and rearranges the audio, adds transitions, and renders a single mix; and
• checks the mix automatically and delivers it by emailing you a private download link.

2.2 The Services. For each job you choose one of these services ("Services"). The last column lists the acts each Service needs, which are the acts you license to us for it (clause 6.6).

2.3 A mix may contain material we add: transitions, bridges, generated intros and outros, effects and drum sounds ("Added Material"). It comes from our software and from a sound library of public-domain, openly licensed or software-generated sounds. Anything built from the stems of your own songs, such as an intro looped from a song's own bars, is not Added Material: it is part of your mix and is covered by clauses 6, 7 and 16 like the rest of your audio.

2.4 Results are produced by automated software, and they vary. The software may leave out a song it cannot use well, for example one whose tempo is too far from the others, so the mix can come out shorter than the estimate in clause 10.2. If our automatic check rejects a mix or cannot finish, we hold the mix instead of delivering it, and a member of our team may listen to it before deciding. They hear it only to judge quality.

2.5 We do not supply music, and we give you no rights in the music you upload.

2.6 New Services. We may add a Service. Before you can choose it, we add it to the table in clause 2.2 with a description of what it does with your files and the acts it needs, and the App shows you that description. You can use it only after accepting that description and confirming your rights for it under clause 6.1. Clause 6.8 explains why.

3. A private tool

3.1 You select everything that goes in. You choose and upload every song, and you choose the preset and any instructions. The length of the mix follows from your songs (clause 10.2). We have no catalogue. We do not offer, recommend, sell, stream or license songs. Our software then carries out your order automatically: within your instructions it sets the running order and the edit points, and no person chooses them. A person may listen to a held mix only to judge its quality (clause 2.4).

3.2 There is no public sharing. The App has no public pages, galleries, search, feeds or user-to-user sharing. We do not publish your uploads or your mix, and we do not make them available to other customers.

3.3 A mix is reached through the private download link we email you, and through your job's private link. Anyone holding either link can open the mix until it is deleted. After that, the job's link still shows the job's status and its invoice, without your name or email, until those records are deleted. Treat both like a password and do not post them.

3.4 We do not use your audio, stems or mixes to train machine-learning models, to build a catalogue or reference library, or for any other customer.

3.5 The Service is for music you have the right to use this way, such as your own recordings and compositions and music you have licensed or commissioned for it. It is not a way to obtain or clear rights.

3.6 We act only on your instructions and only for you. Our software copies and changes your audio because you tell it to, for the single purpose of making your mix. We do not choose the songs, we do not keep them beyond what clause 9 allows, and we give them and the mix only to the service providers who work for us (clause 6.6(a)).

4. Who may use the Service

4.1 You must be at least 18 and able to enter a binding contract. You give your date of birth when you sign up. If it shows that you are under 18, we refuse the sign-up and do not keep the date. We rely on the date you give and do not ask for identity documents. Giving a false date of birth breaches these Terms.

4.2 We do not offer accounts to anyone younger, and there is no parental-consent route. If we learn that a user is under age, we will close the account, delete any audio we still hold, cancel unfinished jobs and refund anything paid for them. If a guardian tells us that a user under 18 placed an order, we refund that order.

4.3 If you act for a company or other organisation, you confirm that you have authority to bind it, and "you" includes it.

4.4 You may not use the Service if the law, or a sanctions list that applies to you or to us, forbids it. We do not offer the Service to anyone located in, or acting for someone located in, Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, Luhansk, Kherson or Zaporizhzhia regions. When you order, you confirm that this does not apply to you and that you are not named on a sanctions list. We may check your country and billing name, and we may hold or refuse a job while we do.

4.5 We offer the Service only to people who live in the United Arab Emirates and are there when they order. You confirm this for every job. We may check your location and refuse orders from elsewhere. If you use the Service from outside the UAE, for example with a VPN or false details, you breach these Terms, and we may refuse or stop your job. Clause 10.5 applies to a job stopped before delivery, and any consumer rights you have under clause 18 still apply.

5. Your account

5.1 You need an account to order. To sign up you give your name, mobile number, email address and date of birth. We email you a one-time code, and you confirm your email address by entering it.

5.2 Before your account exists you must open these Terms and our Privacy Policy and tick the box that says you accept them. We create the account only after you have done that and entered the code.

5.3 When you accept, we record the version of these Terms and of the Privacy Policy, a SHA-256 hash of the exact text shown to you, the words of the box you ticked, your name and email address, the date of birth you gave, the time, your IP address, your approximate location worked out from that IP address, and whether you used the website or the App. We keep this record for the period in the Privacy Policy and may use it as evidence, as clause 6.4 describes.

5.4 One account per person. Keep your details accurate and your access secure, and do not let anyone else use your account. You are responsible for what happens on your account unless it happened without your fault.

5.5 You can delete your account at any time in the App's account settings, on our website, or by writing to [email protected]. When you do, we cancel unfinished jobs and refund them under clause 10.5, delete all audio we still hold for you, including a mix you have not downloaded, and stop every download link. Clause 9.6 and the Privacy Policy explain which records we must keep after that.

6. Your uploads and your responsibility

6.1 A confirmation for every upload. Each time you upload songs, you choose the Service for that job. Before the job starts you must tick a box confirming your rights for every file in it. That box names the Service you chose. You must also tick a separate box for each other confirmation the order page asks for. Without them no job starts. Accepting these Terms at sign-up does not replace these confirmations.

6.2 For every file in every job, and for the Service you chose for it, you promise that:

(a) you own, or hold written licences for, every right needed for that Service, as described in clause 2, to be done with that file on your instructions, by us and our service providers, covering both the sound recording and the musical composition and lyrics;

(b) those rights cover copying, separating, altering, cutting and rearranging the audio, and every use you will make of the mix;

(c) you obtained the file lawfully, and you have any consent needed from performers and from anyone whose voice or personal data is in it;

(d) neither the file nor the mix made from it (apart from any Added Material) will infringe anyone's copyright, related rights, moral rights, trademark, privacy, publicity or other rights;

(e) where someone else holds a right, such as the author, composer or publisher of the composition, the producer of the recording or a performer, you hold that person's permission in writing, and it covers the processing in clause 2 by a service provider working for you; and

(f) the authors and performers do not object to their work or performance being cut, rearranged and mixed, or you hold their consent to it.

6.3 Buying or downloading a song does not by itself give you these rights. Neither does a streaming subscription, DJ-pool membership or a venue's music licence, unless its terms say so. If you are not sure, do not upload.

6.4 The evidence record. For each job we keep a record of your confirmations after the audio has been deleted. It holds the time, your account, your IP address and approximate location, the Service you chose, the exact wording of each statement shown to you, the version of these Terms, and a SHA-256 hash of each file you uploaded. After 2 years we replace the IP address with a keyed hash of it. A hash can only match an identical copy of that file. It does not tell us what song a file is, and we do not use it to recognise music. If a file is the subject of a valid notice under our Copyright Policy, we may keep its hash on a block list and refuse that identical file in later jobs. The record contains no audio, and audio cannot be rebuilt from it. We keep it so that we can show who confirmed what, answer complaints about a job, enforce our repeat-infringer policy, and bring or defend legal claims. We keep it for the period stated in the Privacy Policy. We may disclose it to a court, an authority or a claimant where the law requires it or where we reasonably need it to bring or defend a claim.

6.5 We rely on what you confirm. We do not check rights before processing a job. If we ask, you must promptly give us reasonable evidence of your rights. We may refuse, hold or stop a job until you do.

6.6 Your licence to us. You keep whatever rights you have. Each time you tick the rights box for a job, you give us, in writing, a non-exclusive and royalty-free licence for the files in that job, to the extent of the rights you hold, on these terms:

(a) the rights: the acts listed in clause 2.2 for the Service named in the box, done to the files in that job, to your mix and to the words our software transcribes from your songs, and the right to let our service providers do them on our instructions;

(b) the purpose: only to provide that Service and deliver your mix for that job, including the quality check and any handling of a refund or complaint about it, and not for any use for ourselves or anyone else;

(c) the duration: from upload until the audio and mix are deleted under clause 9; and

(d) the place: the servers we rent to run the App ("the App's servers"), including the temporary machine that makes your mix, in the country named in our Privacy Policy, and delivery to you by email.

6.7 If your confirmation is false, you are responsible to us for the harm that follows, under clause 16, and we may refuse further jobs from you.

6.8 New Services. Accepting these Terms at sign-up gives us no licence for a Service that is not in clause 2.2 when you tick the rights box. When we add a Service, you license it only by choosing it and ticking the rights box that names it, under clause 6.6. Any right you do not give us in that way stays with you or with whoever holds it.

6.9 Your music is your responsibility. As between you and us, you alone are responsible for the music you upload, for having the rights to it and for what you do with your mix. This does not limit any duty the law places on us that a contract cannot change.

7. Your mix

7.1 We own no rights in your songs, and we get none by processing them. We claim no ownership of your mix apart from the Added Material. Other people may hold rights in the mix.

7.2 The mix comes with no licence from us for the songs in it. You may use it only as far as your own rights allow.

7.3 We license you to use the Added Material only as part of your mix. You may not extract it or sell it separately.

7.4 Unless you hold the rights to do so, you may not sell, distribute, stream or publish a mix.

7.5 You may not present generated or added vocals as the voice or endorsement of a real person.

8. No public performance rights; venues and business use

8.1 We grant no right to play, broadcast, stream or otherwise perform a mix in public.

8.2 Venues need their own licences. Playing music in a shop, restaurant, gym, hotel, office, club or event, or over a website, stream or app, usually requires licences from the bodies that manage those rights, in the UAE EMRA or Music Nation. Getting and paying for them is your responsibility alone. We do not obtain them for you.

8.3 A venue's performance licence may not cover the copying and altering involved in making a mix. You must check this and hold whatever is needed for both.

8.4 Nothing in the App, including a preset or its description, is a statement by us that your use is lawful or licensed.

8.5 If you are a business customer, you promise that you hold every licence needed for your use in each place the mix will be played, and you will give us the licence references if we ask.

9. Download period and deletion

9.1 Audio deletion rule: we delete your uploads, stems and working files as soon as your mix render is ready, including our automatic check of it. We keep the finished mix until 24 hours after we send its download link, and then we delete it. If a job ends without a mix, we delete everything we hold of its audio when it ends.

9.2 When your mix is ready we email a private download link to your account's email address, which you confirmed with a code. We send it as soon as the mix is ready. The link works for 24 hours from when we send it, and never beyond 24 hours after the mix was ready. When the mix is deleted under the Audio deletion rule, we cancel the link and it stops working for good. This is the only copy: we keep no backup and cannot restore a mix once it is deleted. Please download it in time and keep your own copy.

9.3 A mix is delivered when we send the email with its download link. A job ends without a mix when it fails, when you withdraw from it, when we stop it, or when we decline a held mix. If our automatic check holds a mix for review (clause 2.4), your songs and stems are deleted on the same rule and only the mix remains. A person must decide within the 24 hours that clause 9.4 gives the job, counted from your confirming the order. If they approve it in time, we deliver it and the 24 hours in the rule start when we send its link. If they decline it, or nobody decides in time, we delete the mix and clause 10.5 applies.

9.4 Deletion is automatic. If a file cannot be removed at the first attempt, a task retries about every 10 minutes, so deletion can happen shortly after the time stated. Your songs are on our servers while your job waits and is processed. We aim to finish in about the length of your mix. A job not finished within 24 hours of your confirming the order fails: we cancel it, release the hold and charge nothing (clause 10.5), and then the rule applies. In every case your songs, stems and mix are gone no later than 48 hours after you confirm the order. Files from an upload interrupted before its job started, and temporary files a crash leaves behind during the quality check, are deleted once they are older than 24 hours. Deletion removes the files from the job's storage; we do not overwrite the disk. We make no backup or snapshot of uploads, stems or mixes. A deletion log records each file we delete by its SHA-256 hash, its size and the time. It holds no audio and no file names, and we can show it to a court or an authority as evidence of deletion.

9.5 We do not send your audio to any outside stem-separation provider.

9.6 What stays after the audio is deleted, for the periods in the Privacy Policy:

(a) the sign-up record in clause 5.3 and the evidence record in clause 6.4;

(b) the order record: your name and email, your IP address (replaced by a keyed hash after 2 years), song titles and file names, any request you typed, the tracklist with times, the tempo, key and energy values, the quality-check result, the mix reports, any error message, and whether you withdrew;

(c) the invoice; and

(d) the deletion log in clause 9.4.

These contain no audio, and they are designed not to contain lyrics.

9.7 We may keep particular audio longer only where the law, a court or an authority requires it, or where we need it for a specific legal claim, and only for that purpose.

9.8 If you do not download a mix in time, we are not responsible for its loss. We cannot restore it, and another mix is a new order at the full price. This clause does not apply where clause 9.9 does, and it does not affect clause 10.10 or clause 18.

9.9 Delivery is our job, so a failure on our side costs you nothing. If our email cannot be sent, we keep trying for up to 24 hours after the mix was ready. If the link has still not reached you by then, we cancel the order, delete the mix and clause 10.5 applies, so you pay nothing. If the link does not reach you or does not work through a fault on our side, tell us at [email protected] and we will send a new link at no charge while we still hold the mix. It works until the mix is deleted, which is no later than 48 hours after you confirmed the order. If we no longer hold it, we will re-run the job at no cost when you upload the songs again, or refund that order, as you prefer. 9.10 We aim to deliver in about the length of your mix, and a job not finished within 24 hours of your confirming the order fails (clause 9.4). Beyond that we give no delivery time, so do not order a mix for a fixed date or event.

10. Price, payment and refunds

10.1 The price is AED 99 per hour of mix, on our website and in the App, charged per minute. Lengths are rounded to the nearest whole minute. You do not choose the length: it follows from the songs you upload (clause 10.2). A mix is always one MP3 file, and we cannot make one longer than the maximum shown on the order page (4 hours at launch). We charge in UAE dirhams; if your card is in another currency, your bank sets the exchange rate and may add its own fee.

10.2 Before you pay, we estimate the length of your mix from the songs you uploaded and show you that length and the price at it. The estimate is a software forecast, and the delivered mix can be shorter or longer (clauses 2.4 and 15.2). When you confirm your order and pay by card on the web, we place a hold on your card for the price of the estimated length plus 10%, with the length rounded up to the next whole minute and never more than the longest mix we make. A hold reserves that amount on your card so that it stays available. It is not a charge, and it is the most you can pay. If the hold cannot be placed, the order does not start and you pay nothing. We charge only the exact length we deliver, at the same rate, and never more than the hold. We release the unused part of the hold when we deliver the mix, and your bank decides how soon its statement shows that. If the delivered mix is longer than the hold covers, you pay no more than the hold. If it is shorter, you pay less. For example, your songs are estimated at a mix of 1 hour 40 minutes, which is AED 165.00. We hold AED 181.50, which is the price of 1 hour 50 minutes (1 hour 40 minutes plus 10%). We deliver a mix of 1 hour 37 minutes, so we charge AED 160.05 and release the other AED 21.45.

10.3 We are not registered for VAT and charge no VAT. The price shown is the total you pay, including card fees, and nothing is added at checkout.

10.4 Payment is through the checkout offered in the App, operated by Stripe on the web, which places the hold in clause 10.2 and takes the final charge. We take no payment except through a checkout you confirm. Your card statement will show QUOTESDONE* SONOBOLT. Until online checkout is switched on, invoices show as unpaid, and we will tell you before any invoice becomes payable. If you pay in the App through Apple's App Store or Google Play, the price shown there before you pay applies, that store collects the payment, and its refund process applies first. If the store charges VAT or another tax on its sale, that is the store's charge, included in its price. Where these Terms or the law give you a refund that the store does not make, we pay it to you ourselves.

10.5 You pay nothing for a mix we do not deliver. If a job fails, or we decline a held mix, or we cannot send its download link, or we stop a job before delivery for any reason, the invoice is voided and nothing is owed. We release the hold and refund anything already collected for it, unless a sanctions law forbids the refund.

10.6 If we collect more than the final price, we refund the difference to your original payment method within 14 days after delivery.

10.7 If a delivered mix is faulty, for example corrupted or materially different from what you ordered, tell us at [email protected], ideally before the download period ends. A mix that is shorter or longer than the estimate is not a fault by itself: you pay for the length delivered (clause 10.2). We will re-run the job at no cost or refund that order, as you prefer. We deleted the songs when the render was ready, so a re-run needs you to upload them again. Consumers also keep the remedies in clause 18.

10.8 A difference in taste is not a fault. Refunds for reasons of taste are at our discretion, unless the law gives you a right to one.

10.9 If a mix has been delivered and we later act against it because you breached clause 6, 7, 8 or 11, we do not refund it unless mandatory law requires us to.

10.10 Withdrawing before delivery. Until your mix is ready (its page shows it as ready), you can withdraw from a job without giving a reason, using the "withdraw from contract here" button on your order's page in the App or by writing to [email protected]. We stop the job, delete the audio we hold for it, charge you nothing for it, release the hold and refund anything already collected within 14 days. A mix is made to your own instructions, so once it is ready the job cannot be withdrawn. Clauses 9.9 and 10.7 still apply.

11. What you may not do

You may not:

• upload audio without the rights described in clause 6, including leaked, stolen or unreleased audio, or audio taken from streaming or video services in breach of their terms or by bypassing protection;
• upload unlawful content, sexual content involving minors, content inciting violence or hatred, or private recordings of people without the consent the law requires;
• use the Service to impersonate a real person or imitate their voice in a misleading way;
• post your download link publicly, or publish, sell or distribute a mix without the rights to do so;
• use a mix in any public or commercial setting without the licences described in clause 8;
• give false information in a confirmation, or tick a box for someone else without their authority;
• avoid a suspension, a termination or our repeat-infringer policy, including by opening another account;
• resell the Service or give others access to it without our written agreement;
• reverse engineer the Service, scrape it, overload it, probe its security or introduce malicious code, unless the law gives you a right we cannot exclude; or
• use the Service or its outputs to train machine-learning models.

12. Copyright complaints and repeat infringers

12.1 Our Copyright Policy explains how to complain about material, how to send a counter-notice, and how we handle repeat infringers.

12.2 On a valid notice we may stop a job, delete the material and disable a link. We will tell you, unless the law prevents it, and give you our reasons and your options.

12.3 We terminate, in appropriate circumstances, the accounts of users who repeatedly upload without the rights in clause 6, even if they never share a mix.

12.4 A person decides on each notice. If you disagree with a decision, write to [email protected]. A person will review it and tell you the outcome.

13. Suspension and termination

13.1 We may refuse, stop or suspend a job or an account if we reasonably believe that you have breached these Terms, if we receive a notice under our Copyright Policy, if the law or a payment provider requires it, or if there is a security risk. We will give you our reasons when we do, unless the law prevents it. We may report suspected unlawful use to the competent authorities and answer their lawful requests. Clause 10.5 applies to any job stopped before delivery.

13.2 You may stop using the Service at any time. We may close an account on 30 days' notice for a valid reason, such as ending the Service, or immediately for a serious or repeated breach.

13.3 After termination we delete remaining audio under clause 9 and keep the records in clause 9.6. Clauses 6, 7, 8, 9.6, 16, 17, 18, 20, 21 and 22 continue to apply.

14. Third-party services

Payment through Stripe, and getting or paying for the App through Apple's App Store or Google Play, are subject to those companies' own terms (clause 22). We are not responsible for third-party services we do not control, but this does not reduce our own duties to you.

15. Disclaimers

15.1 Nothing in the Service tells you whether you hold the rights you need. We give no advice on that.

15.2 Tempo, key, energy, structure, transcription, lyrics, quality ratings and the length estimate are software estimates and may be wrong. We do not promise a particular artistic result, or that the Service will always be available or free of errors.

15.3 If you are a business customer, we provide the Service "as is". To the extent the law allows, we exclude all implied warranties, including fitness for a purpose and non-infringement of third-party rights in your uploads.

15.4 If you are a consumer, this clause does not take away the quality, description and care rights the law gives you. Clause 18 sets them out.

16. Your responsibility for claims

16.1 Business customers. You will indemnify us and our owners, staff and service providers against losses, damages, amounts paid to rights holders, fines (where the law allows), costs and reasonable legal fees arising from any third-party claim or official action caused by your uploads, your mix (apart from any Added Material), your use of a mix (including playing it in public), or your breach of clause 6, 7, 8 or 11. This does not apply to the extent our own breach caused the loss. We will tell you promptly about a claim. We may run the defence, you will cooperate, and you will not settle without our written consent. We do not have to bring a claim against you before you owe this.

16.2 Consumers. If a third party claims against us or an authority acts against us because you breached clause 6, 7, 8 or 11 and you were at fault, you will compensate us for the loss we actually suffer as a result, including amounts we pay to a rights holder and reasonable legal costs, as far as the law allows. You owe nothing for loss that we caused or that was not your fault. This does not limit any right you cannot give up.

17. Limits on our liability

17.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, for your mandatory consumer rights, or for anything else that the law says cannot be limited or excluded.

17.2 Subject to clauses 17.1 and 17.4, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, or for anything you lose because you did not download a mix during the download period.

17.3 Subject to clauses 17.1 and 17.4, our total liability for all claims arising in any 12-month period is limited to the greater of (a) what you paid us in those 12 months and (b) AED 400.

17.4 Consumers. Clauses 17.2 and 17.3 do not apply to you. We are liable for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not liable for loss that was not foreseeable when you placed the order, or for loss you could have avoided by downloading your mix during the download period. Because we give no delivery time (clause 9.10), loss from a missed date or event is not foreseeable unless you told us the date in writing before ordering and we accepted it.

18. Mandatory consumer rights

18.1 If you are a consumer, nothing in these Terms takes away a right that the law of the country where you live says cannot be given up by contract. This overrides any other clause, including the choice of law in clause 20.

18.2 United Arab Emirates. Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation (Cabinet Resolution No. 66 of 2023), Federal Decree-Law No. 14 of 2023 on Modern Technology-Based Trade and the Civil Transactions Law (Federal Decree-Law No. 25 of 2025) apply to you where they cover this contract. Any term of these Terms is void, or may be changed by a court, to the extent those laws provide. You may complain to us first, and to the Ministry of Economy and Tourism or the Department of Economy and Tourism in Dubai.

18.3 Elsewhere. The Service is not offered outside the UAE. If a foreign law still gives you a consumer right that cannot be given up, you keep it.

19. Changes

19.1 We may change these Terms only for one of these reasons: a change in the law or in what a regulator, payment provider or app store requires; a change to the Service that we describe when we make it; a security need; or correcting a mistake. A new version applies only to jobs you place after accepting it. A job already placed stays under the version you accepted for it.

19.2 For your account in general, we will give you at least 30 days' notice of a material change by email or in the App. Before your next order under a new version, the App asks you to open it and tick to accept it, and we record that acceptance as in clause 5.3. If you do not accept a new version, you may stop using the Service and delete your account, and we will refund anything you have paid for a job we have not delivered.

19.3 We may change or withdraw features of the Service for the same reasons, or because we are ending the Service. We will not reduce what you have already paid for without refunding it.

20. Governing law and disputes

20.1 Please contact us first at [email protected]. We aim to reply within 14 days and to resolve a complaint within 30 days. This does not stop you going to a small-claims court, a regulator or an urgent court.

20.2 Governing law. These Terms are governed by the federal laws of the United Arab Emirates and, where they apply, the laws of the Emirate of Dubai. If you are a consumer, this choice does not deprive you of any protection that cannot be given up by contract (clause 18).

20.3 Business customers. The courts of the Emirate of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with this contract.

20.4 Consumers. You may bring a claim in the courts of the Emirate of Dubai or of the emirate where you live, and we will bring a claim against you only in the courts of the emirate where you live. Nothing in these Terms requires a consumer to go to arbitration.

21. General

21.1 Severability. Each clause and sub-clause stands alone. If a court or authority finds any part unenforceable or unfair, for you or in your country, that part alone falls away and the rest stays in force. For a business customer, a court may instead reduce that part only as far as needed.

21.2 You may not transfer this contract without our consent. We may transfer it to a business that takes over the Service, provided your rights are not reduced. If you are a consumer, you may end the contract if you object.

21.3 If we do not enforce a right at once, we have not given it up.

21.4 No one other than you and us may enforce these Terms, except the people named in clause 16 and Apple under clause 22.2(i).

21.5 We are not liable for delay or failure caused by events beyond our reasonable control. If a job is affected, clause 10.5 still applies.

21.6 These Terms are published in Arabic and English. If the two differ, the Arabic version prevails.

21.7 These Terms, together with the Copyright Policy, are the whole agreement between us about the Service. This does not limit liability for fraud, or remove anything we told you before you ordered that the law treats as part of the contract. We can send you notices by email or in the App. You can send us notices at [email protected] or at the address in clause 1.1.

22. If you get the App from Apple or Google

22.1 These Terms are between you and us only, not Apple or Google. We, not Apple or Google, are responsible for the App and its content.

22.2 If you got the App from Apple's App Store:

(a) we give you a non-transferable licence to use the App on any Apple-branded products that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions allow, except that other accounts linked to the purchaser through Family Sharing, volume purchasing or Legacy Contacts may also use it;

(b) we alone provide maintenance and support for the App, as these Terms say or the law requires. Apple has no duty to provide any;

(c) if the App fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the price you paid Apple for the App, if any. To the extent the law allows, Apple has no other warranty duty for the App. Any other claim, loss or cost caused by a failure to meet a warranty is ours to deal with under these Terms. We alone are responsible for any product warranties, express or implied by law, to the extent not effectively disclaimed;

(d) we, not Apple, deal with any claim by you or anyone else about the App or your use of it, including product liability claims, claims that the App fails a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws;

(e) if someone claims that the App, or your possession and use of it, infringes their intellectual property rights, we, not Apple, will investigate, defend, settle and discharge that claim. This is between us and Apple. It does not change your promises and responsibility to us under clauses 6 and 16;

(f) you confirm that you are not located in a country or region that is subject to a US Government embargo or that the US Government has designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties;

(g) our name, address and contact details are in clause 1.1. Send any question, complaint or claim about the App there;

(h) you must comply with the terms of any third party you use with the App, such as your mobile network; and

(i) Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple may enforce them against you as a third-party beneficiary.

22.3 If you got the App from Google Play, Google Play's terms also apply to your use of it. Google is not responsible for the App.